Service-Oriented SMEs Solution
For service-driven businesses, efficiency, responsiveness, and customer satisfaction are key to growth. We provide a tailored Odoo solution specifically designed for service-oriented SMEs helping you manage operations, automate workflows, streamline service delivery, and strengthen customer engagement through a single integrated platform.
Service Requests & Job Scheduling
Manage service tickets, job orders and appointments with a structured workflow. Prioritize requests based on urgency, SLA and customer agreements by ensuring timely and consistent delivery.
Customer & Contract Management
Store customer service history, agreements, contracts and renewal schedules. Automate reminders for periodic services, contract renewals and warranty-based support.
Task Assignment & Team Coordination
Assign tasks to technicians, consultants or support teams based on skills, workload and location. Monitor real-time progress and ensure accountability at every stage.
Field Service & Mobile App Support
Equip field teams with mobile access to job instructions, customer details, inventory availability, checklists and digital signatures by enhancing on-site productivity and accuracy.
Resource, Timesheet & Cost Tracking
Track billable hours, internal effort and resource utilization. Gain visibility into profitability, capacity planning and service delivery performance.
Helpdesk & SLA Monitoring
Manage support tickets and customer issues with clear priority queues and escalation rules. Monitor SLAs, response times and resolution metrics to improve service reliability.
Invoicing, Recurring Billing & Payments
Automate billing based on time logs, contracts, subscriptions, service visits or milestones. Manage quotations, renewals, credit notes and payment follow-ups with ease.
Reporting & Performance Analytics
Access dashboards and insights related to team productivity, customer trends, service profitability and operational bottlenecks by enabling informed, data-driven decisions.
Why Service-Based SMEs Choose Codex
Real-World Service Workflows
Built to support real-world service workflows across multiple industries with proven implementation experience.
Scalable Solution
Suitable for small teams and growing organizations, adapting to your business needs as you scale.
Fully Integrated Platform
Seamlessly integrated with CRM, accounting, HR, project management and field apps for complete business visibility.
Enhanced Performance
Enhances operational efficiency, customer retention and service profitability through automation and insights.
Ready to empower your service operations with a complete ERP solution?
Our experts are here to support your transformation.
