Privacy Policy

1. Who we are

Codex Information Technology (Codex ITNS) provides Odoo implementation, customization, integration, support, and related technology services. Our website address is codexitns.com.

For questions about this policy or our use of personal information, contact us at info@codexitns.com.

2. Information we collect

We collect information you choose to provide and limited technical information generated when you use the website. This may include:

• Your name, business email address, phone number, and company name.
• The content of an enquiry, project requirement, support request, or other message you send to us.
• Communications made by email, telephone, WhatsApp, social media, or during meetings with our team.
• Device, browser, approximate location, IP address, referral source, pages viewed, and interaction data collected through server logs or enabled measurement tools.
• Anti-spam and security information generated through Google reCAPTCHA when you submit a form.

Please do not submit passwords, payment card details, sensitive personal records, or confidential production data through a general website enquiry form.

3. How we use information

We may use personal information to:

• Respond to enquiries and arrange consultations or demonstrations.
• Understand your requirements and prepare proposals, scopes, or service recommendations.
• Deliver and support services when you become a customer under a separate agreement.
• Operate, secure, troubleshoot, and improve our website and forms.
• Measure website and advertising performance and understand which content is useful to visitors.
• Maintain business records, prevent misuse, and comply with applicable legal obligations.

We process information with your consent where required, to take steps you request before entering a contract, to perform an agreement, to comply with law, or for legitimate business interests that do not override your rights, as applicable.

4. Cookies, analytics, and advertising

The website may use essential storage, server logs, and measurement technologies. Google Tag Manager may load services configured by us, including Google Analytics or Google Ads measurement. Depending on the enabled tags, these services may use cookies or similar identifiers to measure visits, conversions, and advertising performance.

You can control or delete cookies through your browser settings. You may also use the controls and opt-out tools provided by the relevant advertising or analytics provider. Blocking some technologies may affect measurement or certain website functions.

5. Third-party services and links

Some providers process information on our behalf, while others receive information when you choose to use their services directly. When you interact with an external platform, its own terms and privacy practices apply. Relevant services may include:

• Google services used for tag management, analytics, advertising, and maps, depending on the tools enabled on the website.
• Google reCAPTCHA, which processes website security data on our behalf to help detect fraud, spam, and abuse.
• WhatsApp. Selecting a WhatsApp link opens a service operated by Meta, which receives information according to your WhatsApp account and settings.
• Social networks and external websites reached through links on our pages.
• Hosting, email, security, and technical service providers that help us operate the website and respond to enquiries.

We are not responsible for the privacy practices of websites or services that we do not control.

6. Sharing and international transfers

We do not sell personal information. We may share information with team members and service providers who need it to respond to your request, operate our systems, deliver agreed services, or meet legal obligations. We may also disclose information where required by law, a valid legal process, or to protect rights, safety, and system security.

Some technology providers may process information outside the United Arab Emirates. Where applicable, we take reasonable steps to use appropriate contractual, technical, and organizational safeguards.

7. Retention and security

We retain personal information only for as long as reasonably necessary for the purpose it was collected, ongoing communication, contractual and support obligations, security, dispute handling, and legal recordkeeping. Retention periods vary according to the information and relationship.

We use reasonable administrative, technical, and organizational measures to protect information. No internet transmission or storage method is completely secure, so absolute security cannot be guaranteed.

8. Your rights and choices

Subject to applicable law, including relevant UAE data protection rules, you may have rights to ask for access, correction, deletion, restriction, portability, or information about how your personal data is processed. You may also withdraw consent where processing relies on consent or object to certain direct marketing.

Send a request to info@codexitns.com. We may need to verify your identity and may retain information where law or an active agreement requires it.

9. Children and policy updates

This business website is not directed to children, and we do not knowingly request personal information from children through our general enquiry channels.

We may update this policy when our website, service providers, or legal obligations change. The latest version will appear on this page with a revised update date.

10. Contact us